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Terms & Conditions

We are Juben House of Beauty Limited. Juben House of Beauty, a limited company registered in Ghana, own and operate the site (the ‘Site’). Juben House of Beauty shall in these terms be referred to as ‘we’, ‘us’, ‘our’ and ‘Juben’. This page refers you to the legal terms and conditions (‘Terms’) on which we sell any items on the site. Please note these terms only apply to the purchase of items on the site. Please note that promotions and offers available on the site may not be available for purchases through our retail store and other sources. Please read these Terms carefully and understand before ordering any items from the site. If you do not agree with our Terms, please do not use our site. Please note that by placing an order on the site, you confirm your acceptance of these Terms, We reserve the right to amend, modify, add or remove portions of these Terms at any time. Please check these Terms regularly for updates.


Other than in relation to links to third party companies, the site and all of its content are copyrighted materials, protected by copyright laws in force in Ghana and international conventions. All such rights are reserved. We only provide the Site for private use. Commercial use or use on behalf of any other third party is prohibited. The Juben House of Beauty trademark and services mark may not be used by any party other than Juben and its affiliations. Also, to the extent that we include certain trademarks owned by other parties, who may or may not be affiliated with by Juben, on our site, these trademarks are property of their respective owners. You agree not to copy, reproduce or modify any portion of our site. These restrictions include copying, reproducing, or modifying any names, trademarks and logos which Juben owns or has the right to use.


By purchasing from this Site, you agree to register and provide accurate information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and all other account identifiers safe and secure. The user is entirely responsible for all activities that occur under their password or account. Furthermore, you must notify the Site of any unauthorised use of your account. The Site shall not be responsible or liable, directly or indirectly, in any way for loss of any kind incurred as a result of, or in connection, with failure to comply with this section. Users must be aged 18 or over. We have the right to disable any account.


Anything submitted to the site/and or provided to us, including but not limited to, questions, reviews, comments and suggestions (collectively referred as ‘Submissions’) will become our exclusive property and not be returned to you. Comments, submissions or opinions expressed on our site are also those of the individual posting such content and may not reflect our opinions. In addition to the rights applicable to Submissions, any post or reviews on our site, you grant us the right to use the names that you submit, in regard with such review, comment or other content. You shall not use a false e-mail address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of Submission. We may, but shall not be obligated to remove or edit any submission.


Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. Juben reserves the right, without prior notification, to limit the order quantity on any item to any Customer for any reason. You may be asked to provide additional verifications or information, including but not limited to, phone numbers and address, before we accept the order. If the order placed is out of stock, you will be informed as soon as possible. We also have the right to refuse or cancel orders where mobile money transfers have not been received. To avoid fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with any product and to verify the personal information shared with us. This verification can take shape of an identity, place of residence or banking information check. The absence of a response following such a demand will automatically cause the cancellation of the order within 24 hours. We reserve the right to proceed with direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. You will be notified of all process, changes and updates after your order is confirmed. Please note delivery schedules vary according to the location of the order and product availability. Once dispatched from our warehouses, you become responsible for pick up orders and from arrival of your order. Please inspect your order upon acceptance. If any damage occurs during transit, please contact us to file a report or exchange. An investigation will take place for products are accepted for exchange. For hygiene reasons, all sales are final once products are accepted. We do not offer exchanges or returns on used or open products, including but not limited to skincare, makeup, haircare, tools and accessories.


While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists and package design. Actual product packaging and materials may contain more and/or different information than that shown on our site. For these reasons you should always read labels, warnings, and directions before using or consuming a product. Content on this site is for reference purposes and is not intended to substitute for advice given by a licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical problem. Neither Juben, its Content provider(s), nor product manufactures assume any liability for inaccuracies, misstatements, or omissions. Juben reserves the right to change or update information at any time without prior notice. Please note that such changes may relate to pricing and availability of products.


Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines in operating the Site, your sole and exclusive remedy is to discontinue using the Site. For any questions regarding the Terms & Conditions policy, contact us through our Contact Page.